These are the terms and conditions on which we supply products to you
Please read these terms carefully before you submit your order to us.
These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you believe there is a mistake in these terms please contact us to discuss.
We are As Nature Intended Limited a company registered in England and Wales. Our company registration number is 03824881 and our registered office is at No.1 St. Pauls Square, Liverpool, Merseyside, L3 9SJ.
You can contact us by emailing firstname.lastname@example.org or calling 020 8840 4856.
If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your order.
Any orders placed by you will be treated as an offer to purchase the Product(s) from us and we have the right to reject such offers at any time.
You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase Product(s) advertised on the Website.
The conclusion of a contract between you and us will take place when we (i) debit your credit or debit card or (ii) dispatch the Product(s) to you (whichever is the later) at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation').
The contract will relate only to those Product(s) whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the dispatch of such Product(s) has been confirmed in a separate Dispatch Confirmation.
If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This might be because:
We will take all reasonable care (as far as it is in our power to do so) to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
The Product(s) sold on the Website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe Product(s) are being ordered in breach of this provision.
Our Website is solely for the promotion of our Product(s) in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
The images of the Product(s) on this Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your devices’s display of the colours accurately reflects the colour of the Product(s). Your Product(s) may vary slightly from those images.
The packaging and product weight/size of the Product(s) may vary from that shown on images on our site.
The prices of the Product(s) will be as quoted on the order pages when you placed your order. We take all reasonable care to ensure that the prices of Product(s) are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see 'Section 8 - Cancellation' for what happens in this event.
Prices for our Product(s) may change from time to time, but changes will not affect any order we have confirmed with a Dispatch Confirmation.
The price of Product(s) includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, Visa debit, MasterCard and Maestro. Payment for the Product(s) and all applicable delivery charges is in advance.
Where an order is for over £250 it may be necessary for us to undertake additional security checks. We will contact you using the email or phone number you provided during the order process.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with Section 8 : Cancellation policy of these terms, we are not required to sell the Product(s) to you at the price shown. If we discover an error in the price of the Product(s) you have ordered we will inform you by email of this error and we will give you the option of:
We will not process your order until we have your instructions. If we are unable to contact you using the email address or phone number you provided during the order process, we will treat the order as cancelled and notify you of the same. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we are not obliged to provide the Product(s) to you at the incorrect price.
We may change the Product(s) to:
Where we make more significant changes to the Product(s) or these terms we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Product(s).
The costs of delivery will be as displayed to you on our Website. We offer free 48 hour delivery on any orders over £30 (excluding any delivery charges) or free 24 hour delivery on any orders over £100 (excluding any delivery charges) to anywhere in the UK (excluding the Channel Islands).
Delivery will be made as soon as possible after your order is accepted. During the order process we will let you know when we will provide the products to you but in any event we will provide the Product(s) within 30 days of the date your order is placed.
Where we are not able to deliver your orders because of circumstances beyond our reasonable control we will contact you as soon as possible to let you know and take steps to minimise the effect of the delay. We are not liable for delays caused by the event, but if there is risk of substantial delay you may contact us to end the contract and receive a refund for any Product(s) you have paid for but not received.
If our delivery partner is unable to deliver the order because:
the order may be delivered to a neighbour’s address and the card will be left for you explaining it has been left with neighbour. If the delivery partner is unable to do so or the order has been sent as a Special Delivery the order will be taken to the delivery partner’s premises and a card will be left for you. This card will give you the option to have the order delivered to your address later or tell you where the order can be collected from.
We offer two delivery options:
Please note, we do not process or ship orders on Weekends; if your order was placed after 3pm If you have not received your parcel within seven (7) working days of your dispatch confirmation then please contact us at email@example.com quoting your order number.
You will assume the risk for the Product(s) once they have been delivered to the delivery address you specified when placing your order. You will own the Product(s) once we have received payment in full.
We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery partners premises.
If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any Product(s) which have not been provided. You may also be entitled to compensation. These reasons are:
If you have any questions or complaints about the Product(s), please contact us. You can telephone us at 020 8840 4856 or write to us at firstname.lastname@example.org.
We have a legal duty to supply Product(s) that are in conformity with this contract. If you discover the Product(s) are faulty within 30 days we will give you a refund.
We do realise that breakages occasionally occur where the Product(s) we are sending are packaged in glass bottles. If you receive any broken products please send us an e-mail to email@example.com as soon as possible after the delivery detailing:
You must also return the Product(s) to us so that we can refund/replace the broken Product(s) and refund the costs of return.
Upon receipt of your e-mail we will process your claim as soon as possible and you should expect to receive your replacement Product(s) or refund within a few days.
Subject to Warranty and Liability below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
For most products bought online you have a legal right to change your mind within 14 days of receipt of the Product(s) and receive a refund.
You do not have the right to change your mind in the case of:
To cancel a Contract, please contact us in writing to tell us by sending an e-mail to firstname.lastname@example.org.
You will receive a full refund of the price you paid for the Product(s) and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day on which you gave us notice of cancellation as described above. We will refund you by the same method you used to pay for the Product(s).
To cancel a Contract, please contact us in writing to tell us by sending an e-mail to email@example.com or call 020 8840 4856.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through our site, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our site without our prior written permission.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms are governed by English law. This means a Contract for the purchase of Product(s) through our site and any dispute or claim arising out of or in connection with it will be governed by English law. The courts of England and Wales will have non-exclusive jurisdiction.