As Nature Intended: Website terms and conditions of supply.

This page together with the documents referred to in it tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.

All use of our site and purchases made on our site are governed by these Terms which will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.

We amend may these Terms from time to time as set out in clause 5. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

1.             Information about us

We operate the website www.asnatureintended.uk.com. We are As Nature Intended Limited, a company registered in England and Wales under company number 03824881 and with our registered office at No.1
St. Pauls Square, Liverpool, Merseyside L3 9SJ.

2.             Our Products

2.1         The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

2.2         The packaging of the Products may vary from that shown on images on our site.

2.3         All Products shown on our site are subject to availability.

3.             How we use your personal information

We only use your personal information in accordance our Privacy Policy. Please take the time to read this policy, as it includes important terms which apply to you.

4.             How the Contract is formed between you and us

4.1         You may only purchase Products from our site if you are at least 18 years old.  By placing an order on our site you are confirming that you are at least 18 years old and we are entitled to rely on that confirmation.

4.2         Please take the time to read and check your order at each page of the order process.

4.3         We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation.

4.4         If, after we have sent your Dispatch Confirmation, we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 8.5, we will refund you the full amount as soon as possible.

5.             Our right to vary these terms

5.1         We may revise these Terms from time to time

5.2         Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

5.3         Whenever we revise these Terms in accordance with this clause 5, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

6.             Delivery

6.1         We will deliver the Products ordered by you to the address you give for delivery at the time you place the order.

6.2         Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of the date your order is placed.

6.3         Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

6.4         Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to information you of such delayed or cancelled delivery. In any event, subject to clause 12.1 below, our liability to you will be limited to the price of goods not delivered and the cost of delivery.

6.5         Delivery will be completed when we deliver the Products to the address you gave us.

6.6         You own the Products once we have received payment in full, including all applicable delivery charges.

7.             No international delivery

7.1         Unfortunately, we do not delivery to addresses in the Channel Islands or outside the UK.

7.2         You may place an order for Products from the Channel Islands or from outside the UK, but this order must be for delivery to an address in the UK (excluding the Channel Islands).

8.             Price of products and delivery charges

8.1         The prices of the Products will be as quoted on our site from time to time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 8.5 for what happens in this event.

8.2         Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

8.3         The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

8.4         The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site from time to time. There is free delivery on any orders over £30 (excluding any delivery charges) to anywhere in the UK (excluding the Channel Islands).

8.5         Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will inform you by email of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the email address you provided during the order process, we will treat the order as cancelled and notify you of the same. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

9.             How to pay

9.1         You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, Visa debit, MasterCard and Maestro.

9.2         Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.

10.         Defective goods

10.1      We do realise that breakages are inevitable when the products we are sending are packaged in glass bottles.  If you receive any broken Products please send us and e-mail to online@asnatureintended.uk.com as soon as possible after the delivery detailing your order number, a description of the broken item/s and a digital photo of the damage.  You must also return the Products to us so that we can refund/replace the broken item and refund the costs of return.

10.2      Upon receipt of your e-mail we will process your claim as soon as possible and you should expect to receive your replacement/refund within a few days.

10.3      Subject to clause 12.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

11.         return and refund

11.1      You have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 11.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

11.2      However, this cancellation right does not apply in the case of:

(a)      any made-to-measure or custom-made products including any products made to your specification or clearly personalised; and/or

(b)      perishable goods, such as food, drink or fresh flowers;

11.3      Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

11.4      To cancel a Contract, please contact us in writing to tell us by sending an e-mail to online@asnatureintended.uk.com.

11.5      You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 11.4. We will refund you by the same method you used to pay for the Products.

11.6      If the Products were delivered to you:

(a)      you must return the Products to us as soon as reasonably practicable. If the Products require collection, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

(b)      unless the Products are faulty or not as described (in this case, see clause 11), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you.;

(c)       you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

11.7      Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

11.8      As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 11 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

12.         Warranty and liability

12.1      Nothing in these Terms will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local Citizens’ Advice Bureau or Trading Standards office.

12.2      We will not be deemed to be in breach of contract or of these Terms as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.

12.3      Other than as set out in clause 12.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

13.         Privacy

13.1      In assessing your request for delivery of groceries from us we may make enquiries about you including searching your records held by organisations like Experian and Equifax and credit reference agencies. We may also check your details held by the IMRG Security Alert scheme and other fraud prevention schemes.

13.2      The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

14.         Communications between us

14.1      To cancel a Contract in accordance with your legal right to do so as set out in clause 11, you must contact us by sending an e-mail to online@asnatureintended.uk.com. Your cancellation is effective from the date you sent us the e-mail.

14.2      If we have to contact you or give you notice in writing, we will do so by e-mail to the e-mail address you provide to us in your order.

15.         Special offers promotion and competitions

15.1      From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your order, the terms of such special offer shall be subject to these Terms. If there is any conflict between the terms of a special offer and these Terms, these Terms shall prevail unless specifically excluded.

15.2      We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clause 8.5, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.

15.3      We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.

16.         Other important terms

16.1      We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

16.2      Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

16.3      All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through our site, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our site without our prior written permission.

16.4      If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

16.5      These Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. The courts of England and Wales will have non-exclusive jurisdiction.

Privacy and Cookie Policy

As Nature Intended is committed to ensuring the privacy of your information.  We understand that the privacy of your information is very important to you.

We have set out below details of the information we will collect about you through our website (www.asnatureintended.uk.com), how we ensure the security of your information and how we will use your information.

What personal information do we collect?

We only collect personal information that is knowingly and voluntarily given including, for example, your name, address, telephone number and email address.  Generally, this occurs when you email us, enter a competition or provide us with feedback.  If you contact us, we may keep a record of that correspondence.

IP Address

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies
Our website uses “cookies” to provide certain functionality on the website.  A cookie is a small data file of letters and numbers that we store on your browser or the hard drive of your computer, mobile or tablet if you agree.

We use the following cookies to provide you with a good experience when you browse our website and to help us improve the way our website works, for example by ensuring that visitors are finding what they are looking for easily:

Most web browsers will allow you to block some or all cookies from being set. However, if you adjust your browser settings to block all cookies (including essential cookies) you may experience some loss of functionality on ours and other third party websites you visit.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Web Analytics – What information is collected from your device and how is it used?

We use the google analytics services:

Google Anallytics uses cookies the cookies detailed above to collect information about how visitors use our site.  This information is used to create web statistics data to help us build a picture of how our website is used including how many visitors we have, number of return visits, how frequently pages are viewed, what is popular with visitors and where in the world our visitors are located. We use this data to improve the way our website works so we can make sure our visitors can easily find what they are looking for and have a better overall browsing experience when they visit our website.

How we store your personal information

It is As Nature Intended’s policy not to disclose any personal information to any third party companies or for market research purposes.  We will only use the information you provide to us to deal with your queries, for record keeping and administration, to tell you about things which we think may be of interest to you and to help us improve our service to you.

Who is your personal information shared with?

We are required to share our information with the police and other law enforcement authorities if required to do so by law or court order for fraud detection and prevention.  We may also disclose personal information as required to enforce and protect our rights under contract and at law.

Information Access Requests

You have a right to access the personal data we hold about you. We may charge you a small fee for this. Your right of access must be exercised in writing to us at the address set out below and in accordance with the Data Protection Act 1998.

Security
If you register to use secured parts of the website, you may be asked to create a password. You must keep this password confidential, must not disclose it or share it with anyone and will be responsible for all activities that occur under your password.

If you know or suspect that someone else knows your password you should notify us immediately at the address below. If we think that there has been or is likely to be a breach of security or misuse of the Website, we may ask you to change your password or suspend your account until we have verified your identity and/or until your account has been secured.

Policy changes

Any changes to this policy will be published here.

Contacting Us

If you have any queries or concerns about the privacy of your information, or how we use your information, please email us at online@asnatureintended.uk.com.